Privacy Policy

This translation is provided for information only. In case of discrepancy, the Italian version shall prevail.

Pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR)

Your privacy is important to GLG Doors. We have developed a privacy policy that governs all the ways in which personal data is collected, used, disclosed, transferred and stored.

The Privacy Policy applies to all services offered by GLG Doors and is available online at the dedicated address on the website https://glg-doors.com/. We invite you to read this document to learn about our privacy policies.

Why this notice

We may sometimes collect and use certain personal data in order to identify or contact an individual. We may ask you to provide your personal data whenever you get in touch with GLG Doors or with its affiliated companies. GLG Doors and its affiliates may share this data with each other and use it in accordance with the Privacy Policy.

The data may be combined with other data in order to improve products, services, content and/or advertising material. You are not required to provide your personal data; however, in many cases we will not be able to offer you support and/or advice.

As a result of consulting the website listed above, data relating to identified or identifiable natural and/or legal persons may be processed.

1. Data controller

This page describes how the website is managed with regard to the processing of the personal data of the users who consult it. This notice is provided pursuant to Regulation (EU) 2016/679 to those who interact with the web services for the protection of personal data, accessible electronically or otherwise, on the domain https://glg-doors.com/ and the related subdomain applications, subfolders or other related applications.

The data controller is:

The data processor is:

2. Legal basis for the processing

The personal data indicated on this page is processed by the Controller in the performance of its tasks or in any case in connection with the exercise of its activity, including the task of promoting public awareness and understanding of the risks, rules, safeguards and rights in relation to processing, as well as promoting the awareness of controllers and processors of their obligations under the Regulation (Art. 57(1)(b) and (d) of the Regulation).

Personal data is processed on the basis of the following legal grounds:

• Performance of a contract or pre-contractual measures — to provide the services requested, manage communications and prepare offers or contracts following a request for information or for proposals for services and products.
• Legal obligation — to comply with legal obligations of a fiscal, accounting and administrative nature.
• Legitimate interest — to protect the Controller’s rights, the security of the website, and the company’s internal operational and management needs related to the service provided.
• Consent — for statistical, profiling and marketing purposes, including the use of non-essential cookies. Consent is freely given, specific and may be withdrawn at any time.

3. Persons authorised to process data

The persons authorised to process data sign the agreement and appointment form and are appointed by our company within the management of the requested service and the planned marketing activities. They may become aware of all the data provided. The authorised persons confirm that they have received suitable behavioural training for the correct handling of data and assume full responsibility for its use.

4. Types of data processed

4.1 Browsing data

The IT systems and software procedures used to operate the applications of GLG Doors may acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected in order to be associated with identified data subjects but which, by its very nature, could allow users to be identified through processing and association with data held by third parties.

This category of data includes the IP addresses or domain names of the computers used by users who connect to the website, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response and other parameters relating to the user’s operating system and IT environment.

This data is used solely to obtain anonymous statistical information on the use of the website and to check that it is working correctly, and is deleted immediately after processing. The data could be used to ascertain liability in the event of alleged computer crimes against the website: except in this case, the data does not persist for more than seven days.

4.2 Data provided voluntarily

The optional, explicit and voluntary sending of data through contact forms, website forms, account registration, email requests or other channels entails the subsequent acquisition of the data provided. Providing personal data in forms submitted by the data subject is optional: if the data marked with an asterisk as “mandatory” is not completely filled in, the requested Service cannot be provided. Failure to provide the remaining data not marked as “mandatory” will still allow the Service to be obtained.

4.3 Types of data we may process

• Personal information: first name, last name, date of birth, email or other data entered directly by the user.
• Login credentials: username and password.
• IP address and technical browsing data.
• Media data processed on behalf of the data subject: photos, PDFs, drawings or images.
• Geographic location information.
• Browsing history and data deriving from cookies.
• Non-personal data: language, profession, telephone area code, postal code and similar.

4.4 Cookies and similar technologies

The website uses cookies and similar technologies. For detailed information on the categories of cookies used, third-party services and how to manage consent, please see the Cookie Policy.

5. Purposes of the processing

The personal data provided will be processed in order to:

• Carry out the operations strictly necessary and provide any services requested, including browsing the pages of the website.
• Consult, prepare and process the reply or the sending of contracts and offers following a request for information or for proposals for services and products.
• Manage any user accounts, orders, transactions and related formalities (where applicable).
• Comply with legal obligations of a fiscal, accounting and administrative nature.
• Meet the company’s internal operational and management needs related to the service provided.
• Send commercial communications, newsletters and updates (subject to explicit consent).
• Improve services, content, advertising material and the user experience in general.
• Prevent losses and fraud.

The data automatically acquired by the IT system will be used solely to obtain anonymous statistical information on the use of the website and to verify the correct operation of the IT system.

6. How we use personal data

We may process your personal data for the following reasons:

• We may collect your data in order to keep you updated on news, communications and updates about our services and events. If you do not wish to be on our mailing list, you may unsubscribe at any time.
• We may also use personal data to create, develop, operate, provide and improve our services, content and advertising materials, as well as to prevent losses and fraud.
• We may use your personal data to send important notices, such as communications about changes to our terms, conditions and policies. This data is important for interacting with GLG Doors and therefore you cannot ask not to receive these communications.
• In addition, we may use personal data for internal purposes, such as audits, data analysis and research to improve our services and communications.

7. Processing methods

Data will be processed both manually and with the aid of IT and telematic means, by ordinary or electronic mail, with logic strictly related to the purposes indicated above and in such a way as to ensure the security and confidentiality of the data. The data will be stored both in paper and electronic archives for the time strictly necessary to achieve the purposes for which they were collected.

8. Recipients of the data

The data collected will be processed exclusively within the purposes described above. In compliance with the appropriate security measures implemented by the Controller, the data may be communicated to:

• Public security bodies and other public and private entities for the fulfilment of obligations laid down by law, including those of a fiscal, administrative, financial and similar nature.
• Providers of technical services (hosting, maintenance, data processing) acting as data processors, contractually bound to protect the data.
• Companies providing credit granting services, customer data management and improvement, customer support, assessment of interest in our services and market research or user satisfaction surveys. These companies are obliged to protect your data.
• Professional advisers (tax, legal, accounting) within the limits strictly necessary.

In no case will personal data be disclosed or transferred to third parties for their own marketing purposes.

9. Origin of personal data collected from other sources

We may also receive your personal data indirectly from other people, through a gift voucher or products sent to you, through an invitation to take part in the services of GLG Doors, or from publicly accessible sources.

If you have not provided us with your personal data directly, we may give you information about the source that communicated it to us. Once acquired, we handle this data in accordance with the laws applicable in the jurisdiction. When using such data for research and development, no attempt is made to identify the persons to whom the data belongs.

10. Disclosure to third parties

It may be that GLG Doors provides certain personal data in order to offer or improve its services, including for a customer support request. In these cases the operation will be handled by third parties in accordance with the applicable laws. Under no circumstances will personal data be disclosed to third parties for their own marketing purposes.

Service providers: GLG Doors reserves the right to share users’ personal data with companies that provide services such as data processing, credit granting, customer data management and improvement, customer support, assessment of interest in the services and market research. These companies are obliged to protect the user’s data.

Authorities and reorganisations: If necessary, for reasons of national security or other matters of public importance, we may also disclose data in compliance with the law. This action may involve communicating data to public or governmental authorities. In the event of a reorganisation, merger or sale, we may also transfer to the third parties concerned by such operations all the personal and non-personal data we have collected.

11. Data retention

In compliance with the principles of proportionality and necessity, data will not be kept for longer than is indispensable to achieve the purposes indicated above and therefore the service offered or the specific legal provisions on the matter. Data from contact forms is kept only for the time necessary to fulfil the user’s request. Other data is not kept internally but may be retained by third parties according to their privacy policies.

12. Rights of the data subject

In relation to the processing of your personal data carried out through this website, you may at any time, as a data subject, exercise the rights provided for by Articles 15-22 of the GDPR. In particular:

• Right of access — access your personal data, obtaining evidence of the purposes pursued by the Controller, the categories of data involved, the recipients to whom they may be communicated, the applicable retention period, the existence of automated decision-making processes, including profiling, and, at least in such cases, meaningful information about the logic involved, as well as the significance and possible consequences for the data subject.
• Right to rectification — obtain without delay the rectification of inaccurate personal data concerning you.
• Right to erasure (right to be forgotten) — obtain, in the cases provided for by law, the erasure of your data.
• Right to restriction — obtain the restriction of processing or object to it, where permitted under the legal provisions applicable to the specific case.
• Right to data portability — in the cases provided for by law, request the portability of the data provided to the Controller, that is, receive them in a structured, commonly used and machine-readable format, and also request the transmission of such data to another controller, if technically feasible.
• Right to object — object at any time to the processing of data, and in particular exercise the right to object to direct marketing.
• Right to lodge a complaint — lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.garanteprivacy.it.

For processing of personal data for which the legal basis is consent, you may always withdraw it. To exercise these rights, simply contact the data controller using the contact details given at the beginning of this Notice: info@glgdoors.com

13. Data security

For GLG Doors, the security of personal data is extremely important. The website and the services are equipped with encryption technologies, such as the SSL/TLS security protocol, in order to protect personal data during transmission. For greater security, login data is stored in encrypted form by means of hashing, even where third-party storage solutions are used. Appropriate technical and organisational measures are adopted to ensure a level of security proportionate to the risk.

14. Processor on behalf of third parties

By virtue of a contract between a Customer and GLG Doors, or of the actual continuation of the services provided, the controller of the Customer’s business data (the Customer) may use GLG Doors as data Processor. The Processor has the experience, capability and reliability required to implement appropriate technical and organisational measures and to act as external processor of personal data on behalf of the Controller.

The Processor shall be required to process data in compliance with the principles of the GDPR and only for the purposes indicated by the contract, ensuring that the authorised persons have committed to confidentiality, implementing appropriate security measures and promptly informing the Controller of all matters concerning the processing of personal data.

15. Automated decision-making

GLG Doors never makes any decision regarding the use of algorithms or profiling that may affect an individual user significantly, unless otherwise specifically indicated to the user.

16. Access to personal data

You may manage your preferences and contact information by making an express request for changes to the Controller’s contacts. We will guarantee you access to the personal data we hold and provide a copy, so that you can carry out any operation you wish, for example requesting the correction of inaccurate data or its deletion if we are not obliged to keep it under the law or for legitimate business purposes.

17. Children and protected persons

The disclaimer dedicated to vulnerable persons applies in all cases where the standard rules cannot be applied because of age limits or in any case where the support of other assisting figures is required, always so as never to fraudulently invade privacy.

18. Location-based services

GLG Doors may provide certain location-based services for commercial reasons or due to technical impossibility. We feel obliged to handle location data with the utmost care in order to provide correct information. Some location-based services may require the user’s personal data in order to work correctly.

19. Third-party websites and services

The websites, services, applications and services in general of GLG Doors may contain links to third-party websites, products and services. Our products and services may also offer or use third-party products and services. Data collected by third parties is governed by their respective privacy policies. We invite you to consult the notices of the third-party services used.

20. Changes to this notice

GLG Doors may update its Privacy Policy from time to time. In the event of substantial changes, a notice will be published on the website together with the updated Privacy Policy. We will also contact you through your registered contact details, for example by email, notification or other equivalent method.

21. Privacy questions

If you have any questions or concerns about this privacy notice or the processing of data, please contact us:

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Cookie preferences can be managed at any time from the Cookie Policy page. To find this and other pages of the website, you can consult the site map or use the search function, if available.

Last updated: 14/10/2026