Do you have an urgent need?
Our technicians are prepared to promptly assist with your industrial equipment.
1 Dedicated Number
If you have encountered an issue with your industrial equipment, you can CONTACT our emergency service at +39 032 165 3668. If you are a new customer, we recommend filling out the form below first.
2 Tell us your problem
Even if you don’t have an equipment ID, we recommend answering the questions our operator will ask to better assist you.
3 We’ll be right there.
Upon receiving your responses, we will mobilise the most suitable technical team to address your emergency response requirements.
How do we handle the urgency?
Simple, through dedicated teams for emergency response.
How we take action
Within 24 hours.
We have consistently prioritised the handling of emergency calls, dedicating a specialised team to respond promptly to any enterprise experiencing a sudden halt in production. Our emergency response team is equipped to address urgent activities for both companies with existing B2B contracts and those without signed agreements.
Unexpected emergency
This channel is dedicated exclusively to the management of emergencies or unforeseen issues affecting your company’s logistics equipment, whether GLG-branded or from other manufacturers. As an alternative to filling out the form, you can also contact us by email at the dedicated address: [email protected].
Please use this form only for matters of real urgency and not to bypass production queues. Additional costs may apply to responses or interventions that exceed standard working hours. Our support team responds as quickly as possible.
