How does the remote work?
Our remote assistance, to try to solve problems even more promptly.
1 Request Support
If you have had a problem with your industrial equipment you can request to be CALLED BACK or use the service numbers you received to contact our technical support.
2 Talk to the operator
Upon receiving a callback, ensure you have the equipment ID ready for assistance. This allows the operator to locate and address the issue directly through remote support.
3 Follow the steps
Respond to the technician’s brief inquiries over the phone and position yourself in front of the equipment. Assist the operator in conducting tests for operational release.
What do we really need?
Here is a concise list of information that will aid us in accurately identifying the issue.
General data
Provide the name of the company that signed the maintenance, repair, or installation contract, along with the contract number and the name of the company contact person.
Equipment data
Share the list of equipment IDs under our care, or specifically, those that have incurred damage. Include the model or type of equipment for better identification.
Type of damage
Specify the cause related to the damaged equipment, its current status, and any signs of malfunction that have been observed.
